1. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Name
• Phone number
• Email address
• Service location
• Vehicle and tyre details (such as make, model, and tyre size)

b) Service & Communication Information

• Service requests and history
• Emergency or roadside assistance details
• Call records, WhatsApp messages, or other communications related to service delivery

c) Website & Technical Information

• IP address
• Browser and device type
• Website usage data
• Cookies and similar tracking technologies

2. How We Use Your Information

Your information may be used to:

• Provide tyre replacement, repair, and roadside assistance services
• Dispatch mobile service technicians
• Communicate service confirmations, updates, and support
• Maintain service records and internal operations
• Improve our website, services, and customer experience
• Comply with applicable UAE laws and regulatory requirements

3. Sharing of Information

800 Tyre Hub does not sell or rent personal information.

We may share limited information only when necessary with:

• Authorized technicians and internal service teams
• Tyre manufacturers or authorized dealers (for warranty-related matters)
• Payment service providers
• UAE authorities or regulators, when legally required

4. Data Security

• We apply reasonable administrative, technical, and physical safeguards to protect personal data.
• Access to personal information is restricted to authorized personnel only.
• While we take strong precautions, no digital system can be guaranteed to be completely secure.

5. Data Retention

• Personal information is retained only for as long as required to provide services and meet legal or operational obligations.
• Service records may be stored for warranty, compliance, and customer support purposes.

6. Cookies & Tracking Technologies

• Our website may use cookies to improve functionality and analyze website usage.
• Cookies help us understand visitor behavior and enhance user experience.
• You may manage or disable cookies through your browser settings; however, some website features may be affected.

7. Third-Party Websites

• Our website may contain links to third-party websites.
• 800 Tyre Hub is not responsible for the privacy practices or content of external sites.
• Users are encouraged to review the privacy policies of any third-party websites they visit.

8. Customer Rights

Subject to applicable UAE laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of personal data where legally permitted
• Opt out of non-essential communications

Requests may be subject to identity verification and legal limitations.

9. Marketing Communications

• We may send service-related notifications and occasional promotional messages.
• You may opt out of promotional communications at any time by contacting us.
• Essential service communications related to active or completed services cannot be disabled.

10. Children’s Privacy

• Our services and website are not intended for individuals under the age of 18.
• We do not knowingly collect personal information from minors.

11. International Website Visitors

Our services are primarily intended for customers within the United Arab Emirates.
Visitors from other regions may access our website; where applicable, we aim to handle personal information in line with generally accepted data protection principles while remaining governed by UAE laws.

12. Changes to This Privacy Policy

800 Tyre Hub reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

13. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United Arab Emirates.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact 800 Tyre Hub through our official communication channels.